MVR Driving Records – FAQs

red-flag The red flag on the MVR History report means that violations (records) were found on your applicants driving record. On the CDL Report it simply means that a drivers license record was found. The red flag alerts you to review the records on the reports.
You will receive a “DRIVER NOT FOUND” or “RECORD NOT FOUND” or  “DL# AND NAME DO NOT MATCH” on an MVR REPORT if:
  • #1 Issue: You entered an incorrect Drivers License Number.
  • #2 Issue: You entered an incorrect Name.
  • #3 Issue: You entered an incorrect Date of Birth.
Our reports are transmitted DIRECTLY from the State DMV records; therefore, we CANNOT provide a REFUND for “NOT FOUND” reports. Recheck all entered information and resubmit your order. The correct Drivers License format (without dashes) must be entered into the MVR Ordering System.
NO REFUNDS for driving record reports will be granted if the information you have submitted comes back as incorrect, invalid, or as “No Records Found” or “No Match Found”. The DMV does NOT provide refunds for incorrectly submitted information regardless of circumstance. You will need to make sure that you enter the correct MVR State, DL Number, Driver Name and Driver DOB.
YES – A signed authorization is required prior to ordering an MVR or PSP report for your applicants. You can keep the release in your files and/or upload to the MVR Order. PSP reports will NOT be processed until the release is emailed to [email protected] or attached to the order. We also provide a digital release option for your applicants which saves time. As an employer, you must notify the applicant in writing – separate from the job application – that an MVR, PSP or Drug Screening report may be used.
From your Account HOME Page select the Link for Update Account Credit Card. You can also submit a support ticket if you would like us to update your card for you.
NO. We do not charge any monthly fees or setup fees for access to our system. You are only charged when you order a report.
Yes – We provide detailed billing for our MVR, FMCSA and Drug Testing services. You can see who ordered the report as well as the applicant name, type of search, state the mvr was ordered for and date the orders were placed. This detailed billing allows our customers to easily manage their DOT compliance and accounting.
Yes, Our reports are DOT compliant. The DOT requires that a 3 Year MVR Report be checked within 30 days of hiring and then re-checked annually. Some intensive driving exposure may warrant MVR checks every 6 months. Our reports are transmitted directly from the Department of Highway Safety and Motor Vehicles. We are an authorized network provider for state DMV’s and have a direct line into the department’s database. Records are retrieved directly from that database.
Pennsylvania (PA) MVR reports take 5 to 7 business days (excluding holidays) to process. The Pennsylvania DMV also requires a specific release be signed before they will process the request. The release form MUST be filled out per the instructions on page 1 and are valid for 90 days from the date signed. You will find the PA RELEASE on your Account Homepage.
You may request at any time a free copy of your report previously prepared by MVRcheck.com, and/or your active database files maintained on you by MVRcheck.com, by Clicking Here MVRcheck.com will ONLY have your report if requested by one of its client companies with whom you have applied for employment or insurance, or with whom you are currently employed. If you already have a copy of your report and you believe that any information in your consumer report contains inaccurate information or is incomplete, you may file a dispute with MVRcheck.com for free by Clicking Here. The dispute investigation process may take up to 30 days, depending on the nature, scope and source of the information being disputed. Per the FCRA, you have the right to dispute incomplete or inaccurate information. Inaccurate, incomplete or unverifiable information must be removed or corrected, usually within 30 days. However, MVRCheck.com may continue to report information it has verified as accurate from the State DMV or PSP databases. NOTICE: The dispute can only be filed with us if we processed your MVR Background Report for a company you were seeking employment with. We CANNOT process disputes if the MVR Background Report was processed by another company or directly by the State DMV. We DO NOT provide personal MVRs therefore you must contact the State DMV directly for any issues on your record. If you are not listed in our system you will NOT receive a response from us regarding your request and you must contact the State DMV regarding your records.
The National Driver Register (NDR) is a computerized database of information about United States drivers who have had their driver’s licenses revoked or suspended, or who have been convicted of serious traffic violations, such as driving under the influence or drugs or alcohol.The records are added and maintained and deleted by the motor vehicle agency (MVA) of the state that convicted the driver or withdrew the driver’s license.

State motor vehicle agencies provide NDR with the names of individuals who have lost their privilege or who have been convicted of a serious traffic violation. When a person applies for a driver’s license the state checks to see if the name is on the NDR file. If a person has been reported to the NDR as a problem driver, the license may be denied.

When a person applies for a driver’s license, either as a new applicant or as a renewing applicant in a participating state, the state MVA must check if the name is on the NDR’s Problem Driver Pointer System (PDPS) (as required by federal regulation—see 23 CFR 1327.5(b)(1)). If a person has been reported to the NDR by any state as a “problem driver”, the prospective licensing state must investigate the driver’s history from the state that added the NDR record. Depending on the results of the investigation and the state’s own laws, the prospective licensing state may be required to deny the license. Thus, this “PDPS check” enables the state MVAs to prevent someone with a suspended or revoked driver’s license in one state from obtaining a driver’s license in another state. The PDPS check also makes it harder for a person to obtain more than one driver’s license at any one time.

Note that not all records on the NDR are correct. Some may have been added in the past incorrectly for misdemeanor violations, such as not returning license plates in New York state. Some records may identify the wrong driver. Some records for specific convictions may have met data retention requirements and are eligible for deletion. A driver must contact the state that added the record to have that state delete an incorrect record.

The NDR system is not network-connected to any other system or group of systems within DOT, State DMVs have access to the NDR system through the American Association of Motor Vehicle Administrators (AAMVA) telecommunications network. AAMVA maintains access and security control to its network. State DMVs maintain access and security controls to their own systems. State DMV users can submit an inquiry on an individual, receiving back from NDR information on possible matches that includes all available PII in the NDR system. DMVs use this PII to determine the match and grant or refuse a driver’s license based on this information.

According to National Drivers Register officials, problem drivers’ records posted to the NDR database by the states are made available to all states in the U.S. Information supplied by one state to the NDR is obtained by another state from the NDR using the first four letters of the driver’s first and last names, date of birth, and, often, if it is published, that driver’s SSN and/or license number.
Yes – we can help your Company meet the FAA Pilot guidelines for verifying their MVR Driving History. This service is ONLY available for companies that need to check their pilots – we do not provide this service for individuals. Click to Learn More
Reports are stored for 7 Years for compliance purposes.
An MVR must be placed in an employee’s driver qualification file (DQF) within 30 days of the date the driver’s employment begins. The MVR search must go back 3 years and must include every state in which the employee had a motor vehicle operator’s license or permit.
NO. We only provide Driving Records to legitimate companies. You must order your personal driving record directly from the DMV.
ACD is a uniform set of codes that are used to report motor vehicle violations from one jurisdiction to another. Go here to search our ACD Codes Database: Click Here
No. The MVR database refers to information maintained by each respective states DMV. The PSP database refers to the information maintained by the FMCSA-DOT. Our reports are generated directly from the States DMV records system. If there are errors in the State DMV records then those will also be reflected in our reports.

MVRcheck MAKES NO WARRANTIES EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AVAILABILITY, ACCURACY, COMPLETENESS, FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. User acknowledges and agrees that the services provided by MVRCheck are merely access and reporting services that are dependent upon the accuracy, completeness and integrity of government maintained databases and information. MVRcheck cannot and does not guarantee that the services will be uninterrupted or error free, or that the information provided will be accurate, complete or up to date. Accordingly, the user (employer) agrees that it uses the services at its own risk.

Contact us if you believe that the MVR Report contains in-accurate information. We can dispute any inquiries directly with the State DMV.
You will need Name, DOB (Date of Birth), DL Number and State. The National CDL Report requires an SSN.
You will find the Batch Order Excel Template on your Account Homepage. Fill out the required fields then email to [email protected]
Yes – more than likely. We currently can integrate with more than 100 ATS Systems which include TenStreet, FastRecruiting.com, My HRDesk, PeoplePath, PeopleSoft just to name a few. Send us a contact request with the name of your ATS.
Yes – The system utilizes a thawte 256-bit SSL certificate which is the industry standard level of encryption for communication. In addition, the system is password protected and gives each user their own account name and password. For each order that is placed, we store the IP address which the order originates from. The login activity and IP address is also logged with each login attempt and success. Sensitive Information such as DOB, SSN and DL Number are obscured on all reports that are accessible via the Internet and also when in delivery transit (email & fax). Client accounts utilize multi-factor authentication. Our system is also scanned daily by WEBguard and SITElock.

Personal Information Redacted:
Social Security Number (XXX-XX-6789)
Year of Birth (12-31-XXXX)
Driver’s License Number (123XXXXX)
PSP Report vs MVR Report The Federal Motor Carrier Safety Administration (FMCSA) PSP report and a state motor vehicle record (MVR) offer different information. Both are important sources of data to consider when hiring a commercial driver.

WHAT’S IN A PSP REPORT?
  • Crash and roadside inspection data are submitted to FMCSA and stored in the Motor Carrier Management Information System (MCMIS). PSP reports consist of commerical motor vehicle driver information from the federal MCMIS database.
  • A PSP report displays a driver’s 5-year crash history and 3-year roadside inspection history. This includes all serious safety violations that are cited during an inspection. Conviction information is not included on the PSP report.
  • When requesting a PSP record, motor carriers should submit each CDL number a driver has held in the last 5 years.
WHAT’S IN AN MVR?
  • States maintain records of drivers’ motor vehicle convictions known as MVRs. Conviction data is posted periodically to an MVR, depending on each state’s unique process.
  • An MVR includes information related only to the driver’s license issued by a particular state and includes data for any type of vehicle, including passenger cars, motorcycles, commercial trucks, and buses.
  • An MVR displays only a driver’s conviction data, which typically remains on an MVR for 3-5 years, but this varies by state.
WHY ARE THE REPORTS DIFFERENT?
  • An MVR shows what a driver has been convicted of by a state court.
  • Citations, warnings, and tickets yet to be settled in the courts will not appear on an MVR.
  • A PSP report includes violations collected at the roadside inspection or crash, which is sent to MCMIS. The PSP report does not include citations, warnings, or tickets.
  • Violations from a roadside inspection, or a crash, will not appear on an MVR. Convictions resulting from a violation will appear on an MVR. These violations, however, will remain on the driver’s PSP report.violation will appear on an MVR.
  • A PSP report and MVR may not match, because a citation, warning, or ticket can be reduced by a state court.
  • MVR records and PSP records are maintained by different sources. State agencies are responsible for MVRs. FMCSA is responsible for the PSP report. The two records are not linked.
Click Here for Sample Reports
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MVR QuickApp allows you to easily and quickly send a secure link to your drivers which will allow them to enter their own information to process an MVR Report. They will also digitally sign an authorization form for compliance. If needed you can also choose to have them pay for the MVR Report.

MVR QuickVerify allows you to easily and quickly obtain DOT Compliant previous employment verifications for your drivers. Send a secure link to the drivers previous employer to answer all standard employment questions and DOT compliant questions.

These features are included with your MVRcheck business account and will save your company time and money.

MVRcheck provides a FREE Applicant Tracking feature with all client accounts called QuickAPP which allows a secure ordering link to be emailed to the applicant. The applicant enters their own background check information and electronically signs the release forms thereby saving the employer time.

QuickAPP is a mobile friendly form that the applicant can complete from any device. The employer can easily track and manage all applicants from their online account. Once the applicant completes the form the system automatically processes the background check and notifies the employer.

Employers can streamline the application process by providing a simple, powerful and customizable online application form or background screening questionnaire.

QuickAPP Features:
  • Secure Online Background Application.
  • Collect personal identifiers directly from applicant.
  • Reduce exposure to discrimination lawsuits and identity theft.
  • View, process and print applications in real-time.
  • Mobile friendly Responsive Form.
  • Avoid transcription and duplicate order entry errors.
  • Attach any documents, such as resume, to application form.
  • Automatic email notifications on status of each applicant.
Login to your Account and select the ADMIN tab then View Invoices. Invoices are generated on the last day of the month. If you need a Paid Invoice/Receipt prior to the end of the month then email [email protected] admin-invoice-screen admin-invoice-screen-2
Yes - our MVR Reports will show the points for each violation and an accumulated state point total.

MVR Report
Be Safe! Hire Smart! Review of a potential or current employer’s driving record can greatly help employers identify and mitigate risk liability in the workplace. Driver Safety Facts:
  • Roughly 7% of all drivers in the U.S are currently operating vehicles without a valid driver’s license.
  • The average cost on a negligent entrustment lawsuit currently ranges from $1 Million to $3 Million dollars, an employee operating a company vehicle with an invalid driver’s license is a quick way for an organization to find itself involved in litigation.
  • On Average, high risk drivers are responsible for 40% of the costs associated with accidents, incidents, insurance, etc.
  • According to the National Safety Council, studies show that every $1 invested in prevention program returns $2 to $6.
The following chart outlines the Annual minimum drug and alcohol random testing rates established within DOT Agencies.
DOT Agency
Random Drug Testing Rate
Random Alcohol Testing Rate
Federal Motor Carrier Safety Admin [FMCSA]

25%

10%

How often should selections and tests take place? What makes random testing so effective is the element of surprise. While employees know they will be tested, they are never quite sure of when, so random selections and testing should be performed at least quarterly. Some employers are selecting and testing more frequently. Note: If you think you might not meet your annual testing rate requirement, increase your testing. But, in an effective random program, testing must be spread equally throughout the year.

Best practices: Here are smart things you can do to figure out when to test:
  • Spread testing dates reasonably throughout the year in a non-predictable pattern.
  • Conduct random drug tests anytime employees are on duty or while performing safety-sensitive duties. See your Agency regulations for your specific industry requirements of when to conduct testing.
  • Conduct random alcohol tests just before, during, or just after the employee performs a safety-sensitive job, as described in your industry specific regulations.
  • Each workday or weekend, you can enhance the non-predictability of your program by conducting tests at the start, middle, or end of each shift.
  • You must maintain all your testing records in accordance with industry specific regulations.
How long must I keep records: Depends on the type of transportation industry in which you are operating. Most DOT agencies have similar requirements, but please see the charts below for a break-down of agency-specific requirements:

FMCSA Requirements:
1 Year: Negative drug test results. Alcohol test results less than 0.02.
2 Years: Records related to the alcohol and drug collection process.
3 Years: Previous employer records.
5 Years: Annual MIS reports
Employee evaluation and referrals to SAPs.
Follow-up tests and follow-up schedules.
Refusals to test.
Alcohol test results 0.02 or greater.
Verified positive drug test results.
EBT calibration documentation.
Indefinite period: Education and Training records, plus two years after ceasing to perform functions.

Do I have to keep paper files: Yes. Employers may also keep electronic records for their own purposes, but DOT requires that paper records be kept. Not only does this help answer questions that arise regarding specific documents, such as the federal custody and control form, but the practice facilitates work by inspectors, who have found many companies reluctant to allow them access to their computer systems.

Click Here for DOT Random Drug Testing Guide
Click Here for DOT Record Keeping Guide

(1) Go to MVRCheck.com
(2) Login with your Account Username and Passcode.
(3) From your Account Home Page Click ORDER. Select Your Search Product - You Can Order 1 Product or several at the same time. Click NEXT.

mvr-order

         
(4) Enter the Drivers Name and Date of Birth. Reference Code and SSN are Optional. Click NEXT
NOTE: If using our mobile friendly QuickAPP feature you will click on the green QuickApp button to enter your drivers email address which will send them a secure processing link to enter their own information for processing an MVR report. To enter multiple drivers you will select Send & Next. QuickAPP is not enabled by default - submit a Support Ticket to have this free feature enabled for your account.
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quick-app
(5) Enter DL NUMBER and select STATE. Click NEXT Note: If you enter an incorrect DL format the system will alert you.

(6) Review your Search Information then Click COMPLETE ORDER. Note: PA and PSP reports require a specific signed release which can be attached to the review order screen.
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VIEW YOUR REPORT!

The Drivers License format differs for each State: Click Here to Learn More
The DL Number should be entered without the dashes otherwise you will receive an error message.
The Commercial Driver’s License Information System (CDLIS) is a nationwide computer system that enables state driver licensing agencies to ensure that each commercial driver has only one driver’s license and one complete driver record. The CDLIS report allows employers to comply with FMCSA requirements (Regulation 391.23), by searching the Commercial Driver's License Information System for any prior licenses, current CDL and up to three prior licenses held by the driver. The National CDL report does NOT include driving history. The CDLIS Report should be ordered along with the State MVR and FMCSA PSP Report for a comprehensive driver screening solution.
The Texas DMV does NOT report Points. The DMV mandates the information that is reported on the MVR Reports - we have no control over what is reported.
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