Frequently Asked Questions

Who can use your Services?

We provide our services to legitimate companies that need to screen their drivers for pre-employment, promotion, vehicle insurance or DOT compliance. In addition, we provide our services to Insurance Agents/Carriers for purposes of vehicle insurance underwriting. We do NOT provide our services to Private Investigative Firms, Law Firms, Insurance Brokers or Data Brokers. We are not a wholesaler and our data cannot be resold to third parties. Our services are FCRA and DOT Compliant.

Do you provide refunds for "No Records Found" or "Driver not Found"?

NO REFUNDS for driving record reports will be granted if the information you have submitted comes back as incorrect, invalid, or as “No Records Found” or “No Match Found”. The DMV does NOT provide refunds for incorrectly submitted information regardless of circumstance. You will need to make sure that you enter the correct MVR State, DL Number, Driver Name and Driver DOB.

How do I order a Report?

You must have a Business Account.

 

You have 2 Ordering Options:
 
1. MANUAL ORDER
-- Select ORDER - NEW ORDER 
-- Select Searches and click NEXT
-- Enter Required fields Name and DOB click NEXT
-- Enter DL NO and State - click NEXT
-- Review ORDER and click COMPLETE (if you have multiple drivers to check click COMPLETE and NEXT
 
** You can use your own company release or our releases that are available on your account dashboard (PDF and e-Sign)
 
2. QUICKAPP
-- Select ORDER - NEW ORDER 
-- Select Searches and click QUICKAPP
-- Enter applicant name and email address - click SEND - (if you have multiple drivers to check click SEND and NEXT)
 
** This will email the drivers a secure link to enter their own information and e-sign a release - once submitted the searches will be automatically processed.
Are there any Contracts?

No - You pay-as-you-go and can cancel at any time. There are No Setup fees or Monthly fees.

Do we need to get a signed Release?

YES – A signed authorization is required prior to ordering an MVR or PSP report for your applicants. You can keep the release in your files and/or upload to the MVR Order. PSP reports will NOT be processed until the release is emailed to [email protected] or attached to the order. We also provide a digital release option for your applicants which saves time. As an employer, you must notify the applicant in writing – separate from the job application – that an MVR, PSP or Drug Screening report may be used.

Are your MVR Reports Instant?

Yes  - MVRs are INSTANT with the exception of PA (same business day).

What is the red flag on my report?

MVR Red Flag ReportThe red flag on the MVR Driving History report means that violations (records) were found on your applicants driving record. It simply means that a violation was found and you need to review the report. It is informational only. The red flag on the CDL History report means that a record was found.

Why did my report come back with "Driver not Found"?

You will receive a “DRIVER NOT FOUND” or “RECORD NOT FOUND” or  “DL# AND NAME DO NOT MATCH” on an MVR REPORT if:

  • #1 Issue: You entered an incorrect Drivers License Number.
  • #2 Issue: You entered an incorrect Name.
  • #3 Issue: You entered an incorrect Date of Birth.

 

Our reports are transmitted DIRECTLY from the State DMV records; therefore, we CANNOT provide a REFUND for “NOT FOUND” reports. Recheck all entered information and resubmit your order. The correct Drivers License format (without dashes) must be entered into the MVR Ordering System.

How often should the MVR be checked?
MVR’s must be reviewed every 12-months to determine if the driver meets the minimum requirements for safe driving and to evaluate the truck drivers driving qualifications. We recommend MVRs be checked quarterly or at least every 6 months to capture any issues prior to the annual review.
How do I Update my Credit Card?

From your Account HOME Page select the button labeled CHANGE PAYMENT TYPE

You can also select the ADMIN - MANAGE CLIENT - BILLING tab.

Do you provide Personal Driving Records?

If a company has requested your MVR you can order your personal driving record  - Click Here

How long are reports kept in my account?

Reports are stored in your account for 3 years from the date of order. Once reports are purged after 3 years they are unrecoverable. You can print or download your reports anytime.

Do you offer Batch Ordering?

Yes - we offer batch ordering via a pre-formatted Excel spreadsheet which is available on your Account dashboard.

How do I view my Company Invoices?

Login to your Account and select the ADMIN tab then View Invoices. Invoices are generated on the last day of the month.

If you need a Paid Invoice/Receipt prior to the end of the month then email [email protected]

How do I get my Reports in PDF?

You will be emailed a completed report notification whereby you can download your report in PDF.

MVR Reporting Limitations

Our Reports come directly from the State DMV and they mandate what is reported. The MVR Reports contain detailed information and are very easy to read; however, we have no control over the reported information from the DMV.

 

Data Reporting Limitations:

-- Original License Issuance Date (Certain States Only)

-- Points on License (Certain States Only)

-- Endorsements (Certain States Only)

** Most States report the above information however some do not.

Are your Reports DOT Compliant?

Yes - our reports are DOT compliant. The DOT requires that a 3 Year MVR Report be checked within 30 days of hiring and then re-checked annually. Some intensive driving exposure may warrant MVR checks every 6 months. Our reports are transmitted directly from the Department of Highway Safety and Motor Vehicles. We are an authorized network provider for state DMV’s and have a direct line into the department’s database. Records are retrieved directly from that database.

What are the ACD Codes on the MVR Report?

ACD is a uniform set of codes that are used to report motor vehicle violations from one jurisdiction to another.

You can use our easy search ACDcheck System - Click Here

What happens in a DOT Audit?

A typical FMCSA safety audit will look at six aspects of a carrier’s operations:

  • Driver qualification files
  • Drug and alcohol testing records
  • Hours of service (HOS) records
  • Vehicle inspections
  • Vehicle permits and registration
  • Insurance

 

Our DriverManager application can help manage your Driver DQ Files which will assist your company in passing DOT audits.

What is your QuickAPP Feature?

Our QuickApp feature allows you to email or text your applicant a secure link whereby they submit their information and esign the background authorizations. Once submitted the searches are automatically processed.

 

(1) Login and select ORDER - NEW ORDER

(2) Select your Searches then click QUICKAPP.

(3) Enter the applicants name and email address or phone number.

 

Click for QuickAPP Flyer

What web browsers are compatible with your system?

If you receive a frozen or blank screen when trying to login to your account then please check the following:

 

(1) We do not support MS Internet Explorer web browser - please download Chrome, Firefox, Safari or Edge.

 

(2) If you are using the correct web browser then the issue is caused due to our Application URL being blocked by your IT Dept on your network router/firewall. Have your IT Dept "whitelist" the following URL: https://mvrcheck.instascreen.net/is/app/

Why is my screen blank or frozen when trying to access my account?

If you receive a frozen or blank screen when trying to login to your account then please check the following:

 

(1) We do not support MS Internet Explorer web browser - please download Chrome, Firefox, Safari or Edge.

 

(2) If you are using the correct web browser then the issue is caused due to our Application URL being blocked by your IT Dept on your network router/firewall. Have your IT Dept "whitelist" the following URL: https://mvrcheck.instascreen.net/is/app/

What is MVR Adjudication and Scoring?

MVRcheck will create a custom Adjudication Matrix based on your company MVR policy for managing drivers. You can then review the decision matrix and apply the decision to your MVR Reports for easy processing. You can also send Pre-Adverse and Adverse Action letters directly from your secure online account for rejected applicants.

Click for More Info

Are your MVR Reports Accurate?

Our MVR records come directly from the State DMV records and we have no control over what is reported from the DMV. However, there could be mistakes in the information that's reported in the driver record from the DMV and you can contact the State DMV directly to resolve any issue with your record. We can also dispute any inquiries directly with the State DMV if you have proof that the MVR is not correct.

What is the FMCSA DOT Clearinghouse?

Employers may conduct a limited query, which requires consent outside of the Clearinghouse. If the limited query returns that records were found in the Clearinghouse for the queried driver, the employer must receive electronic consent for a full query from the driver in the Clearinghouse before detailed information may be released to the querying employer. The employer may also conduct a full query at any time, provided the employer has obtained the required electronic consent for the release of detailed violation information for the queried driver.

 

An owner-operator (an employer who employs himself or herself as a CDL driver, typically a single-driver operation) is subject to the requirements pertaining to employers as well as those pertaining to drivers. Under the Clearinghouse final rule, an employer who employs himself or herself as a CDL driver must designate a consortium/third-party administrator (C/TPA) to comply with the employer’s Clearinghouse reporting requirements (§ 382.705(b)(6)).

 

NOTE: MVRcheck.com is listed in the Clearinghouse as a TPA.

 

As of January 6, 2020, employers are required to conduct both electronic queries in the Clearinghouse and traditional manual inquiries with previous employers to meet the three-year timeframe required by § 391.23. This will be required until January 6, 2023, at which point a query of the Clearinghouse will satisfy this requirement.

 

Employers must retain records of drivers’ limited consent for 3 years. This does not have to be retained in the driver qualification file, but the employer must be able to provide evidence upon request. Our release forms include consent for conducting limited queries.

 

DOT Random Testing Rates for 2020: 50% Drug | 10% Alcohol

Click Here for more Information

What is required for Owner/Operators to be DOT Compliant?

Driver Qualification File (DQF) — Keep one for the last 3 years

 

The FMCSA requires that trucking companies must keep a driver qualification file for every driver. Owner-operators are required to fulfill the requirements of both the employer and carrier. 

  1. Employee application (this must contain the mandatory information).
  2. Entry level driver training (if required).
  3. Road Test or equivalent.
  4. Past employment checked when hired.
  5. Motor Vehicle Record (MVR) for every state you held a commercial license or permit.
  6. MVR for the previous three years.
  7. MVR Review — Every year you have to review the MVRs and note who did the review and the date, and identify any violations of FMCSA regulations.
  8. Record of Violations — A list of any violations in the previous 12 months. You need this even if you have no violations (but parking tickets do not have to be included).
  9. A copy of your commercial driver’s license (CDL).
  10. Medical Examiners Certificate (or copy), which is valid for up to 24 months.
  11. A note verifying that the Medical Examiner was on the National Registry of Certified Medical Examiners List.
  12. Negative drug test result.
  13. Enrolled in a random drug test consortium.
  14. Registered in the DOT Clearinghouse and have a designated TPA for reporting violations.

 

MVRcheck.com provides assistance with all of the above information to help owner/operators stay DOT Compliant. We provide a consortium drug testing program and we are registered as a TPA in the Clearinghouse. We also provide an application called DriverManager that will assist owners in maintaining all required DQF files.

Can MVRs ordered by Insurance Agents be used for Employment?

No - an MVR ordered for insurance purposes may NOT be used for employment purposes. There are special requirements in the Fair Credit Report Act (FCRA) and the Driver Privacy Protection Act (DPPA) regarding the use and release of such information. A common mistake insurance professionals make in complying with the FCRA is passing the MVR they ordered for insurance underwriting to their commercial clients for making employment decisions. An insurance carrier or agent who does this is in violation of the FCRA. The Fair Credit Reporting Act makes it illegal for agents to give MVRs to clients for employment purposes. Agents can be fined or lose their license if found to violate these laws. The insurance agent can only inform their commmercial client that the driver meets or does not meet requirements for insurance - they cannot share or provide any details of the MVR. The employer should order the MVRs directly for pre-employment decisions.

MVR Reports vs CLUE Reports

CLUE is a claims-information report generated by LexisNexis®. The C.L.U.E. report is generally a 5 to 7 year history of property damage claims that drivers have filed with their insurance company. Only information that has to do with the insurance policy is part of the CLUE Report. Report information includes the type of claim, the date, accident information, points assessed, policy number and how much the insurance company paid to resolve the problem. The CLUE Report does NOT contain driving record information from the State DMV and the MVR Report does NOT contain insurance claim information from the CLUE Report. Insurance Agents/Underwriters should use both reports for a comprehensive review of a drivers history. For Pre-Employment Screening and DOT Compliance, only the MVR Report is needed.

MVR Reports vs PSP Reports

The Federal Motor Carrier Safety Administration (FMCSA) PSP report and a state motor vehicle record (MVR) offer different information. Both are important sources of data to consider when hiring a commercial driver.

 

WHAT’S IN A PSP REPORT?

✔ Crash and roadside inspection data are submitted to FMCSA and stored in the Motor Carrier Management Information System (MCMIS). PSP reports consist of commerical motor vehicle driver information from the federal MCMIS database.

✔ A PSP report displays a driver’s 5-year crash history and 3-year roadside inspection history. This includes all serious safety violations that are cited during an inspection. Conviction information is not included on the PSP report.

✔ When requesting a PSP record, motor carriers should submit each CDL number a driver has held in the last 5 years.

 

WHAT’S IN AN MVR?

✔ States maintain records of drivers’ motor vehicle convictions known as MVRs. Conviction data is posted periodically to an MVR, depending on each state’s unique process.

✔ An MVR includes information related only to the driver’s license issued by a particular state and includes data for any type of vehicle, including passenger cars, motorcycles, commercial trucks, and buses.

✔ An MVR displays only a driver’s conviction data, which typically remains on an MVR for 3-5 years, but this varies by state.

 

WHY ARE THE REPORTS DIFFERENT?

✔ An MVR shows what a driver has been convicted of by a state court.

✔ Citations, warnings, and tickets yet to be settled in the courts will not appear on an MVR.

✔ A PSP report includes violations collected at the roadside inspection or crash, which is sent to MCMIS. The PSP report does not include citations, warnings, or tickets.

✔ Violations from a roadside inspection, or a crash, will not appear on an MVR. Convictions resulting from a violation will appear on an MVR. These violations, however, will remain on the driver’s PSP report.

✔ A PSP report and MVR may not match, because a citation, warning, or ticket can be reduced by a state court.

✔ MVR records and PSP records are maintained by different sources. State agencies are responsible for MVRs. FMCSA is responsible for the PSP report. The two records are not linked.