Frequently Asked Questions

Do you provide refunds for "No Records Found" or "Driver not Found"?

NO REFUNDS for driving record reports will be granted if the information you have submitted comes back as incorrect, invalid, or as “No Records Found” or “No Match Found”. The DMV does NOT provide refunds for incorrectly submitted information regardless of circumstance. You will need to make sure that you enter the correct MVR State, DL Number, Driver Name and Driver DOB.

How do I order a Report?

You must have a Business Account.

 

You have 2 Ordering Options:
 
1. MANUAL ORDER
-- Select ORDER - NEW ORDER 
-- Select Searches and click NEXT
-- Enter Required fields Name and DOB click NEXT
-- Enter DL NO and State - click NEXT
-- Review ORDER and click COMPLETE (if you have multiple drivers to check click COMPLETE and NEXT
 
** You can use your own company release or our releases that are available on your account dashboard (PDF and e-Sign)
 
2. QUICKAPP
-- Select ORDER - NEW ORDER 
-- Select Searches and click QUICKAPP
-- Enter applicant name and email address - click SEND - (if you have multiple drivers to check click SEND and NEXT)
 
** This will email the drivers a secure link to enter their own information and e-sign a release - once submitted the searches will be automatically processed.
Are there any Contracts?

No - You pay-as-you-go and can cancel at any time. There are No Setup fees or Monthly fees.

Do we need to get a signed Release?

YES – A signed authorization is required prior to ordering an MVR or PSP report for your applicants. You can keep the release in your files and/or upload to the MVR Order. PSP reports will NOT be processed until the release is emailed to [email protected] or attached to the order. We also provide a digital release option for your applicants which saves time. As an employer, you must notify the applicant in writing – separate from the job application – that an MVR, PSP or Drug Screening report may be used.

Are your MVR Reports Instant?

Yes  - MVRs are INSTANT with the exception of PA (same business day).

Why did my report come back with "Driver not Found"?

You will receive a “DRIVER NOT FOUND” or “RECORD NOT FOUND” or  “DL# AND NAME DO NOT MATCH” on an MVR REPORT if:

  • #1 Issue: You entered an incorrect Drivers License Number.
  • #2 Issue: You entered an incorrect Name.
  • #3 Issue: You entered an incorrect Date of Birth.

 

Our reports are transmitted DIRECTLY from the State DMV records; therefore, we CANNOT provide a REFUND for “NOT FOUND” reports. Recheck all entered information and resubmit your order. The correct Drivers License format (without dashes) must be entered into the MVR Ordering System.

What is the red flag on my report?

MVR Red Flag ReportThe red flag on the MVR Driving History report means that violations (records) were found on your applicants driving record. On the CDL Report it simply means that a drivers license record was found. The red flag is informational only.

How often should the MVR be checked?
MVR’s must be reviewed every 12-months to determine if the driver meets the minimum requirements for safe driving and to evaluate the truck drivers driving qualifications. We recommend MVRs be checked quarterly or at least every 6 months to capture any issues prior to the annual review.
How do I Update my Credit Card?

From your Account HOME Page select the button labeled CHANGE PAYMENT TYPE

You can also select the ADMIN - MANAGE CLIENT - BILLING tab.

Do you provide Personal Driving Records?

If a company has requested your MVR you can order your personal driving record  - Click Here

How long are reports kept in my account?

Reports are stored in your account for 3 years from the date of order. Once reports are purged after 3 years they are unrecoverable. You can print or download your reports anytime.

Do you offer Batch Ordering?

Yes - we offer batch ordering via a pre-formatted Excel spreadsheet which is available on your Account dashboard.

How do I view my Company Invoices?

Login to your Account and select the ADMIN tab then View Invoices. Invoices are generated on the last day of the month.

If you need a Paid Invoice/Receipt prior to the end of the month then email [email protected]

How do I get my Reports in PDF?

You will be emailed a completed report notification whereby you can download your report in PDF.

Are your Reports DOT Compliant?

Yes - our reports are DOT compliant. The DOT requires that a 3 Year MVR Report be checked within 30 days of hiring and then re-checked annually. Some intensive driving exposure may warrant MVR checks every 6 months. Our reports are transmitted directly from the Department of Highway Safety and Motor Vehicles. We are an authorized network provider for state DMV’s and have a direct line into the department’s database. Records are retrieved directly from that database.

What are the ACD Codes on the MVR Report?

ACD is a uniform set of codes that are used to report motor vehicle violations from one jurisdiction to another.

You can use our easy search ACDcheck System - Click Here

What happens in a DOT Audit?

A typical FMCSA safety audit will look at six aspects of a carrier’s operations:

  • Driver qualification files
  • Drug and alcohol testing records
  • Hours of service (HOS) records
  • Vehicle inspections
  • Vehicle permits and registration
  • Insurance

 

Our DriverManager application can help manage your Driver DQ Files which will assist your company in passing DOT audits.

What is your QuickAPP Feature?

Our QuickApp feature allows you to email or text your applicant a secure link whereby they submit their information and esign the background authorizations. Once submitted the searches are automatically processed.

 

(1) Login and select ORDER - NEW ORDER

(2) Select your Searches then click QUICKAPP.

(3) Enter the applicants name and email address or phone number.

 

Click for QuickAPP Flyer

What web browsers are compatible with your system?

If you receive a frozen or blank screen when trying to login to your account then please check the following:

 

(1) We do not support MS Internet Explorer web browser - please download Chrome, Firefox, Safari or Edge.

 

(2) If you are using the correct web browser then the issue is caused due to our Application URL being blocked by your IT Dept on your network router/firewall. Have your IT Dept "whitelist" the following URL: https://mvrcheck.instascreen.net/is/app/

Why is my screen blank or frozen when trying to access my account?

If you receive a frozen or blank screen when trying to login to your account then please check the following:

 

(1) We do not support MS Internet Explorer web browser - please download Chrome, Firefox, Safari or Edge.

 

(2) If you are using the correct web browser then the issue is caused due to our Application URL being blocked by your IT Dept on your network router/firewall. Have your IT Dept "whitelist" the following URL: https://mvrcheck.instascreen.net/is/app/

What is MVR Adjudication and Scoring?

MVRcheck will create a custom Adjudication Matrix based on your company MVR policy for managing drivers. You can then review the decision matrix and apply the decision to your MVR Reports for easy processing. You can also send Pre-Adverse and Adverse Action letters directly from your secure online account for rejected applicants.

Click for More Info

Are your MVR Reports Accurate?

Our MVR records come directly from the State DMV records and we have no control over what is reported from the DMV. However, there could be mistakes in the information that's reported in the driver record from the DMV and you can contact the State DMV directly to resolve any issue with your record. We can also dispute any inquiries directly with the State DMV if you have proof that the MVR is not correct.