Welcome to our Support Center
What is “No Record Found” on the MVR?
You will receive a “DRIVER NOT FOUND” or “RECORD NOT FOUND” on an MVR REPORT if:
#1 Issue: You entered an incorrect Drivers License Number.
#2 Issue: You entered an incorrect Name.
#3 Issue: You entered an incorrect Date of Birth.
Our reports are transmitted DIRECTLY from the State DMV records; therefore, we CANNOT provide a REFUND for “NOT FOUND” reports.
Recheck all entered information and resubmit your order. The correct Drivers License format (without dashes) must be entered into the MVR Ordering System.