You will receive a “DRIVER NOT FOUND” or “RECORD NOT FOUND” or “DL# AND NAME DO NOT MATCH” on an MVR REPORT if:
- #1 Issue: You entered an incorrect Drivers License Number.
- #2 Issue: You entered an incorrect Name.
- #3 Issue: You entered an incorrect Date of Birth.
Our reports are transmitted DIRECTLY from the State DMV records; therefore, we CANNOT provide a REFUND for “NOT FOUND” reports. Recheck all entered information and resubmit your order. The correct Drivers License format (without dashes) must be entered into the MVR Ordering System.
WARNING! The DMV does not provide re-checks or refunds.