MVR Check – FAQs

Why Run an MVR?

Be Safe! Hire Smart! Review of a potential or current employer’s driving record can greatly help employers identify and mitigate risk liability in the workplace.

Driver Safety Facts:

  • Roughly 7% of all drivers in the U.S are currently operating vehicles without a valid driver’s license.
  • The average cost on a negligent entrustment lawsuit currently ranges from $1 Million to $3 Million dollars, an employee operating a company vehicle with an invalid driver’s license is a quick way for an organization to find itself involved in litigation.
  • On Average, high risk drivers are responsible for 40% of the costs associated with accidents, incidents, insurance, etc.
  • According to the National Safety Council, studies show that every $1 invested in prevention program returns $2 to $6.

MVRcheck.com – MVR Driving Records

Do you Provide Detailed Billing for MVRs?

Yes – We provide detailed billing for our MVR, FMCSA and Drug Testing services. You can see who ordered the report as well as the applicant name, type of search, state the mvr was ordered for and date the orders were placed. This detailed billing allows our customers to easily manage their DOT compliance and accounting.

Can you provide FAA Pilot MVR Checks?

Yes – we can help your Company meet the FAA Pilot guidelines for verifying their MVR Driving History. This service is ONLY available for companies that need to check their pilots – we do not provide this service for individuals.

Click here for more information

What is the National Driver Register (NDR)?

The National Driver Register (NDR) is a computerized database of information about United States drivers who have had their driver’s licenses revoked or suspended, or who have been convicted of serious traffic violations, such as driving under the influence or drugs or alcohol.The records are added and maintained and deleted by the motor vehicle agency (MVA) of the state that convicted the driver or withdrew the driver’s license.

State motor vehicle agencies provide NDR with the names of individuals who have lost their privilege or who have been convicted of a serious traffic violation. When a person applies for a driver’s license the state checks to see if the name is on the NDR file. If a person has been reported to the NDR as a problem driver, the license may be denied.

When a person applies for a driver’s license, either as a new applicant or as a renewing applicant in a participating state, the state MVA must check if the name is on the NDR’s Problem Driver Pointer System (PDPS) (as required by federal regulation—see 23 CFR 1327.5(b)(1)). If a person has been reported to the NDR by any state as a “problem driver”, the prospective licensing state must investigate the driver’s history from the state that added the NDR record. Depending on the results of the investigation and the state’s own laws, the prospective licensing state may be required to deny the license. Thus, this “PDPS check” enables the state MVAs to prevent someone with a suspended or revoked driver’s license in one state from obtaining a driver’s license in another state. The PDPS check also makes it harder for a person to obtain more than one driver’s license at any one time.

Note that not all records on the NDR are correct. Some may have been added in the past incorrectly for misdemeanor violations, such as not returning license plates in New York state. Some records may identify the wrong driver. Some records for specific convictions may have met data retention requirements and are eligible for deletion. A driver must contact the state that added the record to have that state delete an incorrect record.

The NDR system is not network-connected to any other system or group of systems within DOT, State DMVs have access to the NDR system through the American Association of Motor Vehicle Administrators (AAMVA) telecommunications network. AAMVA maintains access and security control to its network. State DMVs maintain access and security controls to their own systems. State DMV users can submit an inquiry on an individual, receiving back from NDR information on possible matches that includes all available PII in the NDR system. DMVs use this PII to determine the match and grant or refuse a driver’s license based on this information.

According to National Drivers Register officials, problem drivers’ records posted to the NDR database by the states are made available to all states in the U.S. Information supplied by one state to the NDR is obtained by another state from the NDR using the first four letters of the driver’s first and last names, date of birth, and, often, if it is published, that driver’s SSN and/or license number.

How does an Applicant Request a Copy of their Report?

You may request at any time a free copy of your report previously prepared by MVRcheck.com, and/or your active database files maintained on you by MVRcheck.com, by Clicking Here

MVRcheck.com will ONLY have your report if requested by one of its client companies with whom you have applied for employment or insurance, or with whom you are currently employed.

If you already have a copy of your report and you believe that any information in your consumer report contains inaccurate information or is incomplete, you may file a dispute with MVRcheck.com for free by Clicking Here. The dispute investigation process may take up to 30 days, depending on the nature, scope and source of the information being disputed. Per the FCRA, you have the right to dispute incomplete or inaccurate information. Inaccurate, incomplete or unverifiable information must be removed or corrected, usually within 30 days. However, MVRCheck.com may continue to report information it has verified as accurate from the State DMV or PSP databases.

NOTICE: The dispute can only be filed with us if we processed your MVR Background Report for a company you were seeking employment with. We CANNOT process disputes if the MVR Background Report was processed by another company or directly by the State DMV. We DO NOT provide personal MVRs therefore you must contact the State DMV directly for any issues on your record. If you are not listed in our system you will NOT receive a response from us regarding your request and you must contact the State DMV regarding your records.

Is a Signed Release Required?

YES – A signed authorization is required prior to ordering an MVR or PSP report for your applicants. You can keep the release in your files and/or upload to the MVR Order. PSP reports will NOT be processed until the release is emailed to [email protected] or attached to the order. We also provide a digital release option for your applicants which saves time.

As an employer, you must notify the applicant in writing – separate from the job application – that an MVR, PSP or Drug Screening report may be used.

Does the MVR Report show Points on the License?

Yes – our MVR Reports will show the points for each violation and an accumulated state point total.

MVR Report

How can I update my Credit Card on File?

From your Account HOME Page select the Link for Update Account Credit Card. You can also submit a support ticket if you would like us to update your card for you.

What are the DOT Random Drug Testing Rates?

2016 DOT FMCSA Random Testing Rates

The following chart outlines the Annual minimum drug and alcohol random testing rates established within DOT Agencies.
DOT Agency
Random Drug Testing Rate
Random Alcohol Testing Rate
Federal Motor Carrier Safety Admin [FMCSA]

25%

10%

How often should selections and tests take place?

What makes random testing so effective is the element of surprise. While employees know they will be tested, they are never quite sure of when, so random selections and testing should be performed at least quarterly. Some employers are selecting and testing more frequently.

Note: If you think you might not meet your annual testing rate requirement, increase your testing. But, in an effective random program, testing must be spread equally throughout the year.

Best practices: Here are smart things you can do to figure out when to test:

  • Spread testing dates reasonably throughout the year in a non-predictable pattern.
  • Conduct random drug tests anytime employees are on duty or while performing safety-sensitive duties. See your Agency regulations for your specific industry requirements of when to conduct testing.
  • Conduct random alcohol tests just before, during, or just after the employee performs a safety-sensitive job, as described in your industry specific regulations.
  • Each workday or weekend, you can enhance the non-predictability of your program by conducting tests at the start, middle, or end of each shift.
  • You must maintain all your testing records in accordance with industry specific regulations.

How long must I keep records: Depends on the type of transportation industry in which you are operating. Most DOT agencies have similar requirements, but please see the charts below for a break-down of agency-specific requirements:

FMCSA Requirements:

1 Year: Negative drug test results. Alcohol test results less than 0.02.

2 Years: Records related to the alcohol and drug collection process.

3 Years: Previous employer records.

5 Years: Annual MIS reports
Employee evaluation and referrals to SAPs.
Follow-up tests and follow-up schedules.
Refusals to test.
Alcohol test results 0.02 or greater.
Verified positive drug test results.
EBT calibration documentation.

Indefinite period: Education and Training records, plus two years after ceasing to perform functions.

Do I have to keep paper files: Yes. Employers may also keep electronic records for their own purposes, but DOT requires that paper records be kept. Not only does this help answer questions that arise regarding specific documents, such as the federal custody and control form, but the practice facilitates work by inspectors, who have found many companies reluctant to allow them access to their computer systems.

Click Here for DOT Random Drug Testing Guide

Click Here for DOT Record Keeping Guide

Can I check my Company FMCSA Safety Rating?
How long are Reports Stored in My Account?

Reports are stored for 4 Years for compliance purposes.

How do I View my Invoices?

Login to your Account and select the ADMIN tab then View Invoices. Invoices are generated on the last day of the month. If you need a Paid Invoice/Receipt prior to the end of the month then email [email protected]

admin-invoice-screen

admin-invoice-screen-2

 

How is the FMCSA Safety Measurement System (SMS) used?

The SMS evaluates the safety of individual motor carriers by considering all safety-based roadside inspection violations, not just out-of service violations, as well as State-reported crashes, using 24 months of performance data.

Carriers are evaluated only on inspections and crashes associated with their own U.S. DOT Number, so only violations that a driver receives while working for a motor carrier apply to that carrier’s SMS evaluation. Therefore, the driver’s violation history before the driver is hired and after the driver’s employment is terminated will not impact a motor carrier’s SMS results. However, even if a motor carrier terminates a driver, all of the driver’s crashes and inspection results that he or she received while operating for that carrier still apply to the carrier’s SMS evaluation for 24 months from the date of occurrence. Because the data is time-weighted, the effect of those occurrences on the motor carrier’s percentile rank will diminish over the course of the 24 months.

The Federal and State governments do not calculate or issue a driver “score.” There is no universal evaluation method for drivers.  Neither drivers nor employing motor carriers nor the general public have access to the DSMS.

FMCSA’s Driver SMS (DSMS) does not generate or issue driver safety ratings or “scores.” It does not affect a driver’s commercial driver’s license, or a carrier’s safety rating. DSMS results are not available to motor carriers, drivers, third-party providers, or the public. DSMS results are an investigative tool only available to enforcement officials for examining commercial motor vehicle driver performance as part of CSA investigations. DSMS results are not a measure of a driver’s overall safety condition.

The Federal Motor Carrier Safety Administration uses the SMS to:

(1) Identify motor carriers for interventions, such as warning letters, investigations, or roadside inspections.
(2) Determine the specific safety problems of the carrier to focus on during an intervention.
(3) Monitor motor carrier noncompliance issues over time.

What is “No Driver Records in File”?

NO DRIVER RECORDS IN FILE means NO violations were found based on the State Reporting period.

What is your MVR Refund Policy?

NO REFUNDS for driving record reports will be granted if the information you have submitted comes back as incorrect, invalid, or as “No Records Found” or “No Match Found”. The DMV does NOT provide refunds for incorrectly submitted information regardless of circumstance. You will need to make sure that you enter the correct MVR State, DL Number, Driver Name and Driver DOB.

 

When do I check the Motor Vehicle Record (MVR) for a new hire? How many years back must I check?

An MVR must be placed in an employee’s driver qualification file (DQF) within 30 days of the date the driver’s employment begins. The pre-employment inquiry must go back three years and must include every state in which the employee had a motor vehicle operator’s license or permit.

Can I keep a driver’s drug and alcohol information in his Driver Qualification File?

Drug and alcohol information should be kept in a separate confidential file with limited access.

How long do I need to keep Driver Qualification Files?

Per 49 CFR Part 391.51, you must keep the Driver Qualification Files for three years after a driver leaves your company.

What is QuickApp and QuickVerify?

quick-app-UPD

MVR QuickApp allows you to easily and quickly send a secure link to your drivers which will allow them to enter their own information to process an MVR Report. They will also digitally sign an authorization form for compliance. If needed you can also choose to have them pay for the MVR Report.

MVR QuickVerify allows you to easily and quickly obtain DOT Compliant previous employment verifications for your drivers. Send a secure link to the drivers previous employer to answer all standard employment questions and DOT compliant questions.

These features are included with your MVRcheck business account and will save your company time and money.

MVRcheck provides a FREE Applicant Tracking feature with all client accounts called QuickAPP which allows a secure ordering link to be emailed to the applicant. The applicant enters their own background check information and electronically signs the release forms thereby saving the employer time.

QuickAPP is a mobile friendly form that the applicant can complete from any device. The employer can easily track and manage all applicants from their online account. Once the applicant completes the form the system automatically processes the background check and notifies the employer.

Employers can streamline the application process by providing a simple, powerful and customizable online application form or background screening questionnaire.

QuickAPP Features:

  • Secure Online Background Application.
  • Collect personal identifiers directly from applicant.
  • Reduce exposure to discrimination lawsuits and identity theft.
  • View, process and print applications in real-time.
  • Mobile friendly Responsive Form.
  • Avoid transcription and duplicate order entry errors.
  • Attach any documents, such as resume, to application form.
  • Automatic email notifications on status of each applicant.
What is the Red Flag on my Report?

red-flag  The red flag simply means that violations (records) were found on your applicants screening report.

Can you integrate with my Applicant Tracking System?

Yes – more than likely. We currently can integrate with more than 100 ATS Systems which include TenStreet, FastRecruiting.com, My HRDesk, PeoplePath, PeopleSoft just to name a few. Send us a contact request with the name of your ATS.

Do you maintain the MVR Records Database?

No. The MVR database refers to information maintained by each respective states DMV. The PSP database refers to the information maintained by the FMCSA-DOT. Our reports are generated directly from the States DMV records system. If there are errors in the State DMV records then those will also be reflected in our reports.

MVRCheck MAKES NO WARRANTIES EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AVAILABILITY, ACCURACY, COMPLETENESS, FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. User acknowledges and agrees that the services provided by MVRCheck are merely access and reporting services that are dependent upon the accuracy, completeness and integrity of government maintained databases and information. MVRCheck cannot and does not guarantee that the services will be uninterrupted or error free, or that the information provided will be accurate, complete or up to date. Accordingly, the user (employer) agrees that it uses the services at its own risk.

Contact us if you believe that the MVR Report contains in-accurate information. We can dispute any inquiries directly with the State DMV.

 

How do I Order an MVR Report?

(1) Go to MVRCheck.com

(2) Login with your Account Username and Passcode.

(3) From your Account Home Page Click ORDER. Select Your Search Product – You Can Order 1 Product or several at the same time. Click NEXT.

mvr-order

 

 

 

 

 

(4) Enter the Drivers Name and Date of Birth. Reference Code and SSN are Optional. Click NEXT

NOTE: If using our mobile friendly QuickAPP feature you will click on the green QuickApp button to enter your drivers email address which will send them a secure processing link to enter their own information for processing an MVR report. To enter multiple drivers you will select Send & Next. QuickAPP is not enabled by default – submit a Support Ticket to have this free feature enabled for your account.

order-screen-2_new

quick-app

(5) Enter DL NUMBER and select STATE. Click NEXT

Note: If you enter an incorrect DL format the system will alert you.

(6) Review your Search Information then Click COMPLETE ORDER.

Note: PA, AK and PSP reports require a specific signed release which can be attached to the review order screen.

order-screen-final-NEW

 

VIEW YOUR REPORT!

Can you compare the MVR, PSP, and CDL Reports?

Each report can be ordered individually or together to provide a complete 360 degree view of your drivers status.

MVR Driving Records
$13.95 to $39.95
Instant Report
3 to 7 Yr Reports
Batch Ordering
Easy Order Process
DOT Compliant
FCRA Compliant
e-Mailed Alerts
PSP Driving Records
$19.95
Instant Report
5 Yr Crash Data
3 Yr Inspection Data
Easy Order Process
DOT Compliant
FCRA Compliant
Compliments MVR
National CDL Check
$9.95
Instant Report
Up to 3 previously held CDL
Nationwide Check
SSN Match
DOT Compliant
FCRA Compliant
Compliments MVR
DOT Drug Testing
$49.95
Nationwide Testing
7 Panel Urine Testing
DOT Approved
LabCorp & Quest Labs
MRO Reviewed
Easy Scheduling
Online Secure Results

 

Will MVRcheck show on my credit card?

MVRCheck.com will show on your credit card statement.

How do I process an MVR Batch Order?

Easily order batch MVRs by using our pre-formatted excel spreadsheet. Upload your batch MVR orders.

Use the batch ordering excel template to enter your driver info then email to [email protected]

Do you have MVR Sample Reports?

Yes – Click on Reports below to see sample MVR Reports.

Click here for Sample Reports

What format are Drivers License Numbers?

Enter the correct Drivers License format into the mvr ordering system. Enter all DL numbers without dashes.

 drivers-license_150

State

 License Format

 Alabama  7#’s
 Alaska 7#’s
 Arizona 1 Let+8#’s or SSN
 Arkansas 9#’s or SSN
 California 1 Let + 7#’s
 Colorado  9#’s
 Connecticut 9#’s
 Delaware 1-7#’s
 District of Columbia 7#’s or SSN
 Florida 1 Let + 12#’s
 Georgia 9#’s or SSN
 Hawaii H + 8# or SSN or 9#’s
 Idaho 2 Let + 6 #s + 1 Let
 Illinois 1 Let + 11#’s
 Indiana 10#’s
 Iowa 9 digits (new) or SSN or 3#-2Let-4#
 Kansas “K” + 8#’s or SSN
 Kentucky 1 Let + 8#s
 Louisiana 00 + 7#’s
 Maine 7#’s or 7#’s + *
 Maryland 1 Let + 12#’s
 Massachusetts 1 Let (usually S) + 8#’s
 Michigan 1 Let + 12#’s
 Minnesota 1 Let + 12#s
 Mississippi 9 #’s or SSN
 Missouri 1 Let + 5-9#’s or 9#s or SSN
 Montana 13#s or 9 digits or SSN
 Nebraska 1 Let + 3 to 8#’s
 Nevada 10#s
 New Hampshire 2#’s +3 Let +5#’s
 New Jersey 1 Let + 14#’s
 New Mexico 9#’s
 New York 9#’s
 North Carolina 1 TO 12#’s
 North Dakota 3 let + 6#’s or 9#’s or SSN
 Ohio 2 let + 6#’s
 Oklahoma 9#’s or SSN
 Oregon Usually 7#’s can be 1-9#’s
 Pennsylvania 8#’s
 Rhode Island 7#’s or “V” + 6#’s
 South Carolina 11#’s
 South Dakota SSN or 8#’s or some old 6#’s
 Tennessee 9#’s or 7-8 #’s
 Texas 8#’s
 Utah 9#’s, can be 4-10#’s
 Vermont 8#’s or 7#’s + “A”
 Virginia 1 Let + 8#’s or SSN
 Washington 1-7Alpha + any combination of Alpha, Numeric, or * for a total of 12 characters
 West Virginia 7 digits (1-2 let +5-6#’s)
 Wisconsin 1 Let + 13#’s
 Wyoming 9#’s
What Information is needed to run MVRs?

You will need Name, DOB (Date of Birth), DL Number and State – some states require an SSN. Get cost effective and instant MVR reports.

Can I run a National MVR Report?

NO – Driving Records are reported  per State. There is not an National Database for driving records. You will need the Drivers License Number for each State that you need a Driving History on and each State must be ordered separately. We do provide a National CDL License Verification report. This report will verify CDL licenses for all 50 states but will NOT provide any driving history. Select CDLIS from the State dropdown menu when ordering. NOTE: The Driving History (MVR) report provides the Driving History and CDL status for the State that you order.

Can you compare the PSP and State MVR Reports?

Employers may not request PSP reports for current employees. The state Motor Vehicle Record information is not available through PSP. PSP only contains MCMIS inspection and crash information. Click Here for Comparison Guide

How long do Pennsylvania (PA) Reports take?

Pennsylvania (PA) MVR reports take 5 to 7 business days (excluding holidays) to process. The Pennsylvania DMV also requires a specific release be signed before they will process the request. The release form MUST be filled out per the instructions on page 1 and are valid for 90 days from the date signed. Click Here for PA Release

Why did my report come back as “No Record Found “?

You will receive a “DRIVER NOT FOUND” or “RECORD NOT FOUND” or  “DL# AND NAME DO NOT MATCH” on an MVR REPORT if:

  • #1 Issue: You entered an incorrect Drivers License Number.
  • #2 Issue: You entered an incorrect Name.
  • #3 Issue: You entered an incorrect Date of Birth.

Our reports are transmitted DIRECTLY from the State DMV records; therefore, we CANNOT provide a REFUND for “NOT FOUND” reports. Recheck all entered information and re-order the report.

What is the Report TAT?

Average turnaround time is 8-10 seconds. (This is only an average and can change due to the following factors: Your internet connection speed State response times, Peak hours, Occasional scheduled maintenance usually performed on weekends may slow down response time.

PA Reports will take 10 business days and AK will take 5 business days.

Do you charge monthly fees?

NO. We do not charge any monthly fees for access to our system. What you order are the only charges that will appear on your account statement.

Are your Reports DOT Compliant?

magnify-MVR-records-small_100Yes, Our reports are DOT compliant. The DOT requires that a 3 Year MVR Report be checked within 30 days of hiring and then re-checked annually. Some intensive driving exposure may warrant MVR checks every 6 months.

Our reports are transmitted directly from the Department of Highway Safety and Motor Vehicles. We are an authorized network provider for state DMV’s and have a direct line into the department’s database. Records are retrieved directly from that database.

What are the ACD Codes on my Report?

ACD is a uniform set of codes that are used to report motor vehicle violations from one jurisdiction to another. Click Here for Code Guide

How Do I Receive the Reports?

You can receive your pre-employment MVR reports online ,via email or via fax.

Who can Order Driving Records?

Driving Records can be requested by Organizations who:
1. intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of the consumer; or
2. intends to use the information for employment purposes; or
3. intends to use the information in connection with the underwriting of insurance involving the consumer; or
4. intends to use the information in connection with a determination of the consumer’s eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant’s financial responsibility or status; or
5. intends to use the information, as a potential investor or servicer, or current insurer, in connection with a valuation of, or an assessment of the credit or prepayment risks associated with, an existing credit obligation; or
6. otherwise has a legitimate business need for the information in connection with a business transaction that is initiated by the consumer; or to review an account to determine whether the consumer continues to meet the terms of the account.

Is your System Secure?

Yes – The system utilizes a thawte 256-bit SSL certificate which is the industry standard level of encryption for communication. In addition, the system is password protected and gives each user their own account name and password. For each order that is placed, we store the IP address which the order originates from. The login activity and IP address is also logged with each login attempt and success. Sensitive Information such as DOB, SSN and DL Number are obscured on all reports that are accessible via the Internet and also when in delivery transit (email & fax). Client accounts utilize multi-factor authentication. Our system is also scanned daily by webguard.

Personal Information Redacted:

Social Security Number (XXX-XX-6789)
Year of Birth (12-31-XXXX)
Driver’s License Number (123XXXXX)

thawte-tabWebGuard Secured

What payment options do you offer?

We accept all major credit cards (Visa, Mastercard, Amex, and Discover, Paypal, and Money Orders.

What web browsers are compatible with your system?

Microsoft IE, Mozilla FIREFOX, Google CHROME, and Apple SAFARI browsers work with our site. Firefox and IE work best with our MVR ordering system. Our site is also mobile optimized for apple and android phones or tablets.

Do you provide Personal Driving Records?

NO. We only provide Driving Records to legitimate companies. You must order your personal driving record directly from the DMV.

Are your MVR Reports Certifed?

This is NOT a certified copy of the driving record and is NOT for a Defensive Driving Course required by the courts.

Top