Frequently Asked Questions
- What is the Flag on my Report?
What is your Refund Policy?
NO REFUNDS for driving record reports will be granted if the information you have submitted comes back as incorrect, invalid, or as “No Records Found” or “No Match Found”. The DMV does NOT provide refunds for incorrectly submitted information regardless of circumstance. You will need to make sure that you enter the correct MVR State, DL Number, Driver Name and Driver DOB.
How do I update my Account Credit Card?
From your Account HOME Page select the button labeled CHANGE PAYMENT TYPE
You can also select the ADMIN – MANAGE CLIENT – BILLING tab.
Are there any setup fees or monthly fees?
NO. We do not charge any monthly fees or setup fees for access to our system. You are only charged when you order a report.
What is “No Record Found” on my Report?
You will receive a “DRIVER NOT FOUND” or “RECORD NOT FOUND” on an MVR REPORT if:
#1 Issue: You entered an incorrect Drivers License Number.
#2 Issue: You entered an incorrectly spelled Name.
#3 Issue: You entered an incorrect Date of Birth.
Our reports are transmitted DIRECTLY from the State DMV records; therefore, we CANNOT provide a REFUND for “NOT FOUND” reports. Verify the information from the actual drivers license and resubmit your order.
Do I need a Signed Release?
YES – A signed authorization is required prior to ordering an MVR or PSP report for your applicants. You can keep the release in your files and/or upload to the MVR Order. PSP reports will NOT be processed until the release is emailed to [email protected] or attached to the order. We also provide a digital release option for your applicants which saves time. As an employer, you must notify the applicant in writing – separate from the job application – that an MVR, PSP or Drug Screening report may be used.